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If you use a trusted
mechanic for your car, a breakdown may still be expensive
and frustrating, but at least you can be confident you're
getting a fair deal. If you take your computer to one of
these four chain's stores, you'll often find techs who seem
to have no idea what they are doing--and they do it very
slowly.
PC World Magazine, April,1998 by
Charles Piller
This is a computer
horror story. It is about one young woman, Leila, and a
huge retailer of computers, Best Buy. Best Buy is
reporting income near the EIGHT BILLION-dollar mark.
Leila's income was somewhat less last year. This year
does not look any better.
This is a story of lies,
incompetence, or both. A story that pits packs of lawyers
against one woman. A story of travel, deception, hard
line corporate policy, and perseverance.
There is a lesson for us all in
this sad tale. You will be informed, angered, disgusted,
and appalled. It will make you laugh. It will make you
cry. It should also 
you money, time, and frustration.
You will find some tips on how
to avoid getting ripped off. Links to help you make
intelligent shopping decisions. A warning of what the
future holds for the computer industry. It will steer you
toward alternatives to buying from the major chains. A
suggestion on how to recover some money if you already
have bought from a chain. Do you want to upgrade? Read
this first! It includes links to major search engines to
help you find what you are looking for on the
www.
Click on the icon at the bottom
of the page to continue. From time to time you will see
small icons in the text. 
Click on these to view the letter or work order or
whatever is referred to in the text. Navigation bars are
located at the left and the bottom of every page as is an
e-mail link. Somehow I don't believe that Leila is the
first person to have troubles like this. Don't hesitate
to let me hear about your horror story. Best Buy
employees. You know the story from behind the scenes. Let
me know. I'll spread the world and keep you completely
out of it.
9/25/98 
Leila is smiling inside! That's what she tells me every
time I point a camera at her.
The good news is that today
Leila got a check from Best Buy for $455.00. If you
fight. You can win.
The check was payment
for her out of pocket expenses at a local computer shop
where they have actual computer technicians. It does not
compensate her for the time and frustration so I think I
will leave this page up.
Be aware that your
credit card company is on your
side. If you call
them and tell them your sad story. The credit card
company will intercede for you with Best Buy. Even if you
have already paid your bill and Best Buy has the money.
The credit card company will take it back from
them.
Once Again, I urge you to cancel
your Best Buy extended protection
policy.
Put up a wesite!
Click the banner below to get free space. All you Best
Buy Employees that E-mail with your nasty two cents
worth. This is an opportunity to tell the world how great
things are. E-Mail me the link!
There are very many people using
their credit card companies to force the issue.
Always buy any big
ticket item with a credit card.
They are an
invaluable tool in fighting for your rights.
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