The Beginning

"Joy To The World!"

It all started the Christmas of 1997. I bought Leila a Microtek Scanmaker E3 to hook to her Packard Bell computer. Leila's computer is configured a little differently than my Packard Bell. I could not install the scanner for her. I told her to take it to the,"Experts" at Best Buy. Little did I know!

For the entirely reasonable fee of $39.99 they agreed to install the scanner. A few days passed and the work was marked done. They had installed the scanner. The scanner worked! Everything was wonderful, except… Leila no longer had a working sound card. Nor did she have a working TV card. Whoops!

There was nothing Leila could do but pull all the plugs on her computer, pack it up, and haul everything back to Best Buy. You will notice on the work order that it says, "Work incomplete. Customer picked unit up." Now Leila is just like the rest of us. She thinks that experts should be able to fix something that they broke And they should be able to fix it, RIGHTAWAY!

She needed the computer so she picked it up after a full day. No one had made any effort to look at Leila's computer, much less hook up the scanner and restore her sound and video cards. After all, there were a lot more $39.99's walking in the door. The pressure is on to get the work in and get it out. Really, what can you do with something that you broke and do not know how to fix? Ignore it, and work on something you happen to know about.